VP of VIP & Player Growth

Penninteractive

Philadelphia (Philadelphia County)

On-site

USD 210,000 - 320,000

Full time

14 days+

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Job summary

PENN Entertainment, Inc. is seeking a VP of VIP Interactive to lead the VIP and Player Development organization across the US and Canada.

The role emphasizes driving VIP growth, strengthening high-value player relationships, and delivering revenue performance for the interactive business. The ideal candidate has 10+ years in leadership roles within gaming, online platforms, or related industries, with deep VIP expertise and a proven ability to scale teams, optimize player retention, and align

Qualifications

10+ years of progressive leadership experience in player development, casino marketing, VIP operations, online gaming, or related gaming industries.

Responsibilities

Lead PENN Interactive's VIP and Player Development organization across the US and Canada.
Develop and execute the strategic vision for VIP growth, customer retention, and revenue performance.
Drive VIP customer lifecycle strategies to maximize player value and profitability.
Lead, coach, and develop a team of Regional Directors, Managers, Executive Hosts, VIP Hosts, and Associate Hosts by creating a culture of accountability and high performance.
Establish and monitor KPIs to drive consistent execution and business results across all markets.
Develop and maintain relationships with PENN Interactive's highest-value customers, serving as a strategic ambassador for the VIP business.
Leverage deep knowledge of high-value player behavior, industry trends, and competitive offerings to identify growth opportunities.
Collaborate with Product, CRM, Analytics, Finance, Compliance, and Operations teams to support VIP business objectives.