VIP Player Growth Executive

Rivers Casino; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Rivers Casino in Philadelphia is seeking a seasoned Casino Host/Player Development professional to develop and maintain relationships with VIP players, drive new player acquisition, and foster repeat visitation from high-value customers.

The role emphasizes leadership, sales, and superb service, with outreach across in-person, telephone, and digital channels to maximize loyalty and revenue. Experience in casino operations and relevant licensing is required.

Qualifications

• Must have 10+ years of casino host/player development experience.
• Strong leadership, communication and sales skills.
• Knowledge of Casino Management Systems and customer database platforms.
• Excellent written and oral communication.
• Ability to obtain and maintain all necessary licensing.

Responsibilities

• Creates and maintains relationships with VIP players to drive loyalty and visitation.
• Reaches out via in-person, phone, and digital channels to identified player segments.
• Extends complimentary services per approved comp matrix.
• Reviews player activity to guide comp decisions and promotions.
• Hosts events and engages with customers off property to maximize participation.

Skills

Leadership

Sales

Communication

Education

High school diploma or equivalent

Tools

Casino Management Systems

Job description

Rivers Casino in Philadelphia is seeking a seasoned Casino Host/Player Development professional to develop and maintain relationships with VIP players, drive new player acquisition, and foster repeat visitation from high-value customers.

The role emphasizes leadership, sales, and superb service, with outreach across in-person, telephone, and digital channels to maximize loyalty and revenue. Experience in casino operations and relevant licensing is required.