Regional VIP Player Development Leader

Live! Casino & Hotel Philadelphia; Hanover (York County); Hybrid; USD 122,000 - 169,000; Full time

Benefits offered by this job

Comprehensive health benefits

Aggressive sales commission program

Paid time off

Tuition reimbursement

Free parking

Discounted meals

Job summary

Live! Casino & Hotel Philadelphia is seeking a Vice President of Regional Player Development to cultivate relationships with our premium guests and drive incremental revenue through personalized engagement and exceptional service.

You will grow VIP revenues, maintain loyalty, and coordinate events while managing communications across channels to ensure guest satisfaction and repeat visitation. The role requires strong networking, negotiation, and leadership to elevate the VIP experience across

Qualifications

• Must have at least five (5) years' experience in casino marketing and sales.
• Four-year degree in a related field or equivalent work experience preferred.
• Knowledge of Player Tracking Systems a plus.
• Must be able to work flexible hours, including evenings, overnights, weekends and holidays when necessary.
• Must be able to obtain and maintain a valid gaming license as determined by the Gaming & Control Agency for the position.
• Must be able to travel for lengthy periods of time.
• Book of established gaming customers that will be new to the enterprise.

Responsibilities

• Grows actual revenues annually, bringing new premium players to the LIVE! Brand consistent with property plan and cross property goals.
• Actively develops and maintains guest loyalty and incremental visitation through personal contacts such as telephone contact, on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.
• Manages constant contact and communications with VIP players through telemarketing and email and SMS about services available, promotional opportunities, special events, and resolving customer complaints, etc., to assure customer retention and repeat business.
• Attends special events on property when necessary. Monitor and adjust performance to local competition.
• Assists in the planning of casino VIP events, on and off property, dinners, tournaments, promotions, and any event attributing to the success of the department and company.
• Works with all team members in the player development department throughout the enterprise to drive visitation in the VIP segments.
• Ensures a quality gaming experience through personal services and meeting the needs of the VIP Player.
• Review VIP activities and promotional status with the department head.
• Other duties as assigned.

Skills

Time management

Highly organized

Excellent communication

Work under time pressure

Regulatory knowledge

Education

Bachelor’s degree or equivalent

Tools

Player Tracking Systems

Job description

Live! Casino & Hotel Philadelphia is seeking a Vice President of Regional Player Development to cultivate relationships with our premium guests and drive incremental revenue through personalized engagement and exceptional service.

You will grow VIP revenues, maintain loyalty, and coordinate events while managing communications across channels to ensure guest satisfaction and repeat visitation. The role requires strong networking, negotiation, and leadership to elevate the VIP experience across