VP, VIP Interactive & Player Development (Remote)

Penn Interactive Ventures; Philadelphia (Philadelphia County); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Bonus potential

Job summary

Penn Interactive is seeking a Vice President of VIP Interactive to lead our VIP and Player Development organization across the US and Canada, driving VIP growth, strengthening high‑value player relationships, and delivering revenue performance across the interactive business.

The ideal leader will oversee VIP strategy, host operations, compliance, and team development, build a strong leadership bench, monitor KPIs, and partner with Product, CRM, Analytics, Finance and Operations to inform

Qualifications

• 10+ years of progressive leadership experience in player development, casino marketing, VIP operations, online gaming, or related gaming industries.
• Minimum 5+ years of VIP leadership experience within online casino, iGaming, sportsbook, or interactive gaming environments.
• Proven track record of driving VIP revenue growth and profitability through leadership.
• Deep understanding of VIP player development, retention strategies, CRM, and host operations.
• Established network of high-value players and industry relationships within the online gaming industry.

Responsibilities

• Lead PENN Interactive's VIP and Player Development organization across the US and Canada
• Develop and execute strategic vision for VIP growth, customer retention, and revenue performance
• Drive VIP customer lifecycle strategies to maximize player value and profitability
• Lead, coach, and develop a team of Regional Directors, Managers, Executive Hosts, VIP Hosts, and Associate Hosts
• Build a strong leadership bench through succession planning, talent development, mentorship, and performance management
• Establish and monitor KPIs to drive consistent execution and business results across all markets
• Develop and maintain relationships with PENN Interactive's highest‑value customers, serving as a strategic ambassador for the VIP business
• Collaborate with Product, CRM, Analytics, Finance, Compliance, and Operations teams to support VIP business objectives
• Ensure compliance with all regulatory, responsible gaming, and company policies across multiple jurisdictions
• Own the overall performance of the VIP organization, with success measured by team results, revenue growth, customer retention, leadership development, and achievement of strategic business objectives

Skills

Leadership

VIP leadership

Multi-market teams

VIP revenue growth

CRM

Host operations

High-value players

Industry relationships

Strategic planning

Data analysis

Job description

Penn Interactive is seeking a Vice President of VIP Interactive to lead our VIP and Player Development organization across the US and Canada, driving VIP growth, strengthening high‑value player relationships, and delivering revenue performance across the interactive business.

The ideal leader will oversee VIP strategy, host operations, compliance, and team development, build a strong leadership bench, monitor KPIs, and partner with Product, CRM, Analytics, Finance and Operations to inform