VP of Product Support & Service Excellence

Kimmel & Associates; San Francisco (CA); On-site; USD 285,000 - 300,000; Full time

Benefits offered by this job

Base salary $285,000-$300,000

Annual performance-based bonus

Company vehicle

Executive leadership opportunity

Job summary

Kimmel & Associates seeks a Vice President of Product Support to lead parts, service, training, and product support sales across a multi-branch territory. Reports to the COO and oversees about two-thirds of the workforce.

Responsibilities include improving operations, growing revenue, managing expenses, and developing a high-performing workforce while advancing safety culture and long-term growth strategy.

Qualifications

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Experience with a major equipment OEM or competitive equipment dealership preferred.
• Demonstrated success implementing Lean, Six Sigma, and continuous improvement initiatives.
• Proven track record of delivering sustained, measurable improvements in operational performance and financial results.
• Strong analytical capabilities with data and performance metrics to guide decisions.

Responsibilities

• Champion a company-wide safety culture and ensure accountability across locations.
• Oversee inventory planning, purchasing, logistics, distribution, and parts availability across branches.
• Lead regional service teams for field service, shop repairs, and preventive maintenance; drive efficiency.
• Develop parts and service sales strategies to reduce ownership costs and improve profitability and customer satisfaction.
• Strengthen product support capabilities in mining, quarry, and aggregates markets.

Skills

Leadership

Lean Six Sigma

Data-driven decision making

Cross-functional collaboration

Strategic planning

Job description

Kimmel & Associates seeks a Vice President of Product Support to lead parts, service, training, and product support sales across a multi-branch territory. Reports to the COO and oversees about two-thirds of the workforce.

Responsibilities include improving operations, growing revenue, managing expenses, and developing a high-performing workforce while advancing safety culture and long-term growth strategy.