Chief Product Support & Service Excellence

Kimmel & Associates, Inc.; Seattle (WA); On-site; USD 285,000 - 300,000; Full time

Benefits offered by this job

Salary $285k–$300k

Annual bonus

Company vehicle

Executive leadership role

Strategic impact

Values-driven culture

Job summary

Kimmel & Associates, Inc. is seeking a Vice President of Product Support to lead parts, service, technical training, and product support sales across a multi-branch footprint. Reporting to the COO, this executive will join the SLT and oversee roughly two-thirds of the workforce.

The VP will drive operational performance, grow revenue, manage expenses, and strengthen customer relationships while advancing safety culture and long-term growth strategies.

Qualifications

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Experience with a major equipment OEM or competitive dealership preferred.
• Demonstrated success implementing Lean, Six Sigma, and continuous improvement initiatives.
• Proven track record delivering sustained improvements in operational performance and financial results.
• Strong analytical capabilities using data and performance metrics to guide decisions.
• Experience supporting customers across multiple industries with focus on productivity, equipment performance, and costs.
• Exceptional leadership and communication skills across a multi-location organization.
• People-first leadership building trust, accountability, and engagement.
• Ability to develop and execute strategic initiatives focused on customer experience and profitability.
• Willingness to travel regularly across the territory.

Responsibilities

• Executive Leadership & Safety: Champion a safety culture and ensure accountability across locations.
• Parts & Inventory Management: Oversee inventory planning, purchasing, logistics, and parts availability.
• Service Operations: Lead regional service teams for field service, shop repairs, and maintenance.
• Sales & Customer Support: Develop parts/service sales strategies to reduce ownership costs and improve satisfaction.
• Mining, Quarry & Aggregates: Strengthen product support in key markets to boost productivity.
• Technical Services & Training: Oversee support resources and technician development programs.
• Performance & Continuous Improvement: Use KPIs and data to drive productivity and profitability.
• Cross-Functional Collaboration: Align product support with sales, IT, marketing, and talent dev.
• Talent Development: Recruit and coach leaders across parts and service orgs.
• Strategic Planning: Collaborate with exec team and OEMs on priorities and growth.

Skills

Leadership

Strategic thinking

Analytical skills

Communication

Willingness to travel

Tools

Lean Six Sigma

Job description

Kimmel & Associates, Inc. is seeking a Vice President of Product Support to lead parts, service, technical training, and product support sales across a multi-branch footprint. Reporting to the COO, this executive will join the SLT and oversee roughly two-thirds of the workforce.

The VP will drive operational performance, grow revenue, manage expenses, and strengthen customer relationships while advancing safety culture and long-term growth strategies.