Senior VP of Product Support & Service Excellence

Kimmel & Associates; Chicago (IL); On-site; USD 285,000 - 300,000; Full time

Benefits offered by this job

Base salary of $285,000-$300,000

Annual performance-based bonus

Company vehicle

Executive leadership opportunity

Strategic influence across multi-plant

People-first work environment

Job summary

Kimmel & Associates is seeking a Vice President of Product Support to lead parts, service, technical training, and product support sales across a multi-branch territory in the United States. Reporting to the COO, this executive will join the senior leadership team and influence approximately two-thirds of the workforce.

The role focuses on improving operational performance, growing parts and service revenue, managing expenses, strengthening customer relationships, and shaping a high-performing

Qualifications

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Experience with a major equipment OEM or competitive dealer.
• Lean, Six Sigma, and continuous improvement initiatives implemented.
• Proven track record of measurable improvements in operations and financials.
• Strong analytical capabilities using data and performance metrics.
• Experience spanning multiple industries and business sizes with focus on productivity and costs.
• Exceptional leadership and communication across multi-location teams.
• People-first leadership building trust and accountability.
• Ability to develop and execute strategic initiatives with focus on customer experience and profitability.
• Willingness to travel regularly throughout territory.

Responsibilities

• Executive Leadership & Safety across locations, establishing expectations and accountability.
• Oversee parts, inventory management, logistics, and availability across branches and lines.
• Lead regional service teams for field service, shop repairs, and preventive maintenance.
• Develop parts and service sales strategies to reduce costs and improve profitability and customer satisfaction.
• Strengthen product support in mining, quarry & aggregates markets.
• Oversee technical services, training, and workforce development programs.
• Use KPIs and financial analysis to drive productivity and profitability.
• Collaborate with sales, IT, and talent development to align objectives.

Skills

Executive leadership

Lean Six Sigma

Analytics

Travel willingness

Cross-functional leadership

Job description

Kimmel & Associates is seeking a Vice President of Product Support to lead parts, service, technical training, and product support sales across a multi-branch territory in the United States. Reporting to the COO, this executive will join the senior leadership team and influence approximately two-thirds of the workforce.

The role focuses on improving operational performance, growing parts and service revenue, managing expenses, strengthening customer relationships, and shaping a high-performing