Executive VP, Product Support & Service Excellence

Kimmel & Associates; New Orleans (LA); On-site; USD 285,000 - 300,000; Full time

Benefits offered by this job

Base salary plus bonus

Company vehicle

Executive leadership role

Strategic influence

Job summary

Kimmel & Associates is seeking a Vice President of Product Support to lead parts, service, training, and product support sales across a multi-branch territory. Reporting to COO, this executive will serve on the senior leadership team and oversee approximately two-thirds of the company's workforce.

The Vice President will drive safer operations, enhance productivity, and grow revenue while managing expenses and strengthening customer relationships.

Qualifications

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Experience with a major OEM or competitive equipment dealership preferred.
• Demonstrated success implementing Lean, Six Sigma, and continuous improvement initiatives.
• A proven track record of delivering sustained, measurable improvements in operational performance and financial results.
• Strong analytical capabilities, including experience using data and performance metrics to guide business decisions.
• Experience supporting customers across multiple industries and business sizes, with focus on improving productivity, equipment performance, and operating costs.
• Exceptional leadership and communication skills, with the ability to influence, develop, and align teams across a multi-location organization.
• A people-first leadership approach that builds trust, promotes accountability, and earns employee commitment.
• Ability to develop and execute strategic initiatives while maintaining a strong focus on customer experience, profitability, and employee development.
• Willingness to travel regularly throughout the assigned territory, with occasional out-of-state travel for training and meetings.

Responsibilities

• Executive Leadership & Safety: Champion a company-wide safety culture, establish clear expectations, and ensure consistent accountability across all locations.
• Parts & Inventory Management: Oversee inventory planning, purchasing, logistics, distribution, and parts availability across the branch network and represented product lines.
• Service Operations: Lead regional and branch service teams responsible for field service, shop repairs, and preventive maintenance while driving service efficiency and performance.
• Sales & Customer Support: Develop parts and service sales strategies that help customers reduce equipment ownership and operating costs while improving profitability and customer satisfaction.
• Mining, Quarry & Aggregates: Strengthen product support capabilities within these key markets, helping customers improve productivity and reduce their cost per ton.
• Technical Services & Training: Oversee technical support resources, troubleshooting assistance, and technician development programs that improve workforce competency and service quality.
• Performance & Continuous Improvement: Use KPIs, financial analysis, and operational data to improve productivity, control expenses, increase profitability, and drive measurable results.
• Cross-Functional Collaboration: Partner with machine sales, rental, marketing, IT, corporate services, and talent development to align product support with broader business objectives.
• Talent Development: Recruit, coach, and develop leaders throughout the parts and service organizations, building accountability, engagement, and opportunities for career advancement.
• Strategic Planning: Collaborate with the executive team and OEM partners to establish priorities, implement operational improvements, and support long-term business growth.

Skills

Leadership

Operations management

Lean Six Sigma

Data analytics

Strategic planning

Cross-functional collaboration

Job description

Kimmel & Associates is seeking a Vice President of Product Support to lead parts, service, training, and product support sales across a multi-branch territory. Reporting to COO, this executive will serve on the senior leadership team and oversee approximately two-thirds of the company's workforce.

The Vice President will drive safer operations, enhance productivity, and grow revenue while managing expenses and strengthening customer relationships.