VP, Product Support & Service Excellence

Kimmel & Associates; Seattle (WA); Sur place; USD 285 000 - 300 000; Plein temps

Avantages offerts par ce poste

Base salary $285,000–$300,000

Annual bonus

Company vehicle

Executive leadership opportunity

Strategic impact across multi-branch

Résumé du poste

Kimmel & Associates seeks a Vice President of Product Support to lead parts, service, training, and product support sales across a multi-branch territory. Reporting to the COO, this executive will shape operations, develop leaders, and drive growth while overseeing two-thirds of the workforce.

The role emphasizes safety, efficiency, profitability, and customer relationships, with responsibilities spanning strategic planning, collaboration with OEMs, and talent development across locations.

Qualifications

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Experience with a major equipment OEM or competitive equipment dealership preferred.
• Demonstrated success implementing Lean, Six Sigma, and continuous improvement initiatives.
• Proven track record of delivering sustained, measurable improvements in operational performance and financial results.
• Strong analytical capabilities with data-driven decision making.
• Experience supporting customers across multiple industries and sizes, focusing on productivity and cost improvement.
• Exceptional leadership and communication skills across a multi-location organization.
• People-first leadership building trust, accountability, and development.
• Ability to execute strategic initiatives with emphasis on customer experience, profitability, and growth.
• Willingness to travel regularly across the territory.

Responsabilités

• Executive Leadership & Safety: Champion a safety culture and ensure accountability across locations.
• Parts & Inventory Management: Oversee inventory planning, purchasing, logistics, and parts availability.
• Service Operations: Lead regional service teams for field service, shop repairs, and maintenance.
• Sales & Customer Support: Develop parts and service sales strategies to reduce ownership costs and improve profitability.
• Mining, Quarry & Aggregates: Strengthen product support in key markets to boost productivity.
• Technical Services & Training: Oversee support resources and technician development programs.
• Performance & Continuous Improvement: Use KPIs and financial data to drive profitability.
• Cross-Functional Collaboration: Align product support with business objectives with other teams.
• Talent Development: Recruit, coach, and develop leaders across the network.
• Strategic Planning: Collaborate with executive team and OEMs to guide priorities and growth.

Connaissances

Leadership

Strategic planning

Lean Six Sigma

Data analysis

Cross-functional collaboration

Communication

Safety culture

Financial acumen

Traveling

Description du poste

Kimmel & Associates seeks a Vice President of Product Support to lead parts, service, training, and product support sales across a multi-branch territory. Reporting to the COO, this executive will shape operations, develop leaders, and drive growth while overseeing two-thirds of the workforce.

The role emphasizes safety, efficiency, profitability, and customer relationships, with responsibilities spanning strategic planning, collaboration with OEMs, and talent development across locations.