Chief Product Support & Service Excellence

Kimmel & Associates, Inc.; Minneapolis (MN); On-site; USD 285,000 - 300,000; Full time

Benefits offered by this job

Base salary 285k-300k

Annual bonus

Company vehicle

Executive leadership role

Strategic impact

Job summary

Kimmel & Associates, Inc. is seeking a Vice President of Product Support to lead our parts, service, technical training, and product support sales organizations across a multi-branch territory.

Reporting to the COO, this executive will sit on the senior leadership team and oversee roughly two-thirds of the workforce. The VP will drive improvements in operational performance, grow parts and service revenue, manage expenses, strengthen customer relationships, and develop a high-performing team.

Qualifications

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Experience with a major equipment OEM or competitive equipment dealership preferred.
• Demonstrated success implementing Lean, Six Sigma, and continuous improvement initiatives.
• A proven track record of delivering sustained, measurable improvements in operational performance and financial results.
• Strong analytical capabilities, including experience using data and performance metrics to guide business decisions.
• Experience supporting customers across multiple industries and business sizes, with a focus on improving productivity, equipment performance, and operating costs.
• Exceptional leadership and communication skills, with the ability to influence, develop, and align teams across a multi-location organization.
• A people-first leadership approach that builds trust, promotes accountability, and earns employee commitment.
• Ability to develop and execute strategic initiatives while maintaining a strong focus on customer experience, profitability, and employee development.
• Willingness to travel regularly throughout the assigned territory, with occasional out-of-state travel for training and meetings.

Responsibilities

• Executive Leadership & Safety: Champion a company-wide safety culture, establish clear expectations, and ensure consistent accountability across all locations.
• Parts & Inventory Management: Oversee inventory planning, purchasing, logistics, distribution, and parts availability across the branch network and represented product lines.
• Service Operations: Lead regional and branch service teams responsible for field service, shop repairs, and preventive maintenance while driving service efficiency and performance.
• Sales & Customer Support: Develop parts and service sales strategies that help customers reduce equipment ownership and operating costs while improving profitability and customer satisfaction.
• Mining, Quarry & Aggregates: Strengthen product support capabilities within these key markets, helping customers improve productivity and reduce their cost per ton.
• Technical Services & Training: Oversee technical support resources, troubleshooting assistance, and technician development programs that improve workforce competency and service quality.
• Performance & Continuous Improvement: Use KPIs, financial analysis, and operational data to improve productivity, control expenses, increase profitability, and drive measurable results.
• Cross-Functional Collaboration: Partner with machine sales, rental, marketing, IT, corporate services, and talent development to align product support with broader business objectives.
• Talent Development: Recruit, coach, and develop leaders throughout the parts and service organizations, building accountability, engagement, and opportunities for career advancement.
• Strategic Planning: Collaborate with the executive team and OEM partners to establish priorities, implement operational improvements, and support long-term business growth.

Skills

Leadership

Lean Six Sigma

Data-driven decision making

Cross-functional collaboration

Strategic planning

Communication skills

Travel willingness

Job description

Kimmel & Associates, Inc. is seeking a Vice President of Product Support to lead our parts, service, technical training, and product support sales organizations across a multi-branch territory.

Reporting to the COO, this executive will sit on the senior leadership team and oversee roughly two-thirds of the workforce. The VP will drive improvements in operational performance, grow parts and service revenue, manage expenses, strengthen customer relationships, and develop a high-performing team.