VP, Product Support & Service Leadership

Kimmel & Associates, Inc.; San Francisco (CA); Sur place; USD 285 000 - 300 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Executive leadership role

Values-driven culture

Strategic growth opportunities

Résumé du poste

Kimmel & Associates, Inc. seeks a Vice President of Product Support to lead parts, service, training, and product support sales across a multi-branch territory.

Reporting directly to the COO, this executive will join the senior leadership team and oversee approximately two-thirds of the company’s workforce. The Vice President will focus on improving operational performance, growing parts and service revenue, managing expenses, strengthening customer relationships, and developing a

Qualifications

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Experience with a major equipment OEM or large dealership.
• Lean, Six Sigma, and continuous improvement initiatives.
• Strong analytical capabilities and data-driven decision making.
• Willingness to travel throughout the assigned territory.

Responsabilités

• Lead parts, service, training, and product support across a multi-branch territory.
• Drive safety culture, operational performance, and growth.
• Oversee inventory planning, purchasing, logistics, and parts availability across branch network and represented product lines.
• Develop parts and service sales strategies to improve profitability and customer satisfaction.
• Strengthen product support capabilities in mining, quarry & aggregates markets; drive productivity and cost reductions.
• Oversee technical services, training resources, and workforce development programs.
• Use KPIs and financial analysis to improve productivity and drive measurable results.
• Collaborate with OEM partners and internal teams to align product support with business objectives.
• Recruit, coach, and develop leaders across parts and service organizations.

Connaissances

Executive leadership

Lean Six Sigma

Operational analytics

Financial performance improvement

Strategic planning

Cross-functional leadership

Communication skills

Travel willingness

Description du poste

Kimmel & Associates, Inc. seeks a Vice President of Product Support to lead parts, service, training, and product support sales across a multi-branch territory.

Reporting directly to the COO, this executive will join the senior leadership team and oversee approximately two-thirds of the company’s workforce. The Vice President will focus on improving operational performance, growing parts and service revenue, managing expenses, strengthening customer relationships, and developing a