VP of Customer Success, Scale & Transformation

Axon Enterprise; Scottsdale, Northern (AZ, KY); Hybrid; USD 230,000 - 320,000; Full time

Benefits offered by this job

401k with employer match

Discretionary paid time off

Paid parental leave

Wellness programs

Employee Resource Groups (ERGs)

Snacks in offices

Job summary

Axon Enterprise is seeking a senior Customer Success leader to define world-class CS at scale. You will spend significant time with customers and field teams, shaping processes, rhythms, and adoption strategies to deliver exceptional experiences.

You will build and mentor a large CS organization, establish clear performance standards, and drive cross-functional collaboration to align incentives and outcomes with customer success goals.

Qualifications

• 15+ years of progressive Customer Success or related leadership experience.
• Experience leading a large, multi-layered customer-facing organization including Director-level leaders.
• Strong SaaS background with product adoption, customer health, retention and recurring revenue.
• Bachelor's degree or higher; MBA is a plus.
• Willingness to travel ~30–40% to meet customers and teams.

Responsibilities

• Lead and develop an approximately 100-person Customer Success organization and leadership bench.
• Build trusted executive relationships with strategic customers and serve as escalation point.
• Transform operating rhythms, processes, dashboards, and accountability across the org.
• Drive adoption, measure outcomes, and partner with Product on improvements.
• Lead cross-functionally with Sales, Product, Support, Marketing, and others.

Skills

Leadership

Strategic planning

Change management

SaaS experience

Customer success

Cross-functional leadership

Data-driven

Executive communication

Travel readiness

Education

Bachelor's degree

MBA (plus)

Tools

Salesforce

Gainsight

Job description

Axon Enterprise is seeking a senior Customer Success leader to define world-class CS at scale. You will spend significant time with customers and field teams, shaping processes, rhythms, and adoption strategies to deliver exceptional experiences.

You will build and mentor a large CS organization, establish clear performance standards, and drive cross-functional collaboration to align incentives and outcomes with customer success goals.