VP of Customer Success — Scale & Strategy

Axon Enterprise; New York (NY); Hybride; USD 171 000 - 274 000; Plein temps

Avantages offerts par ce poste

Competitive salary and 401k with match

Discretionary paid time off

Paid parental leave for all

Fitness Programs

Emotional & Mental Wellness support

Employee Resource Groups (ERGs)

Snacks in our offices

Résumé du poste

Axon is seeking a senior Customer Success leader to shape and scale its organization across US public safety and commercial customers.

You will lead a ~100-person team, drive adoption, risk management, and cross-functional collaboration with Sales, Product, Support, and Marketing to deliver measurable outcomes.

Role requires 30–40% travel, executive visibility, ownership of budgets and headcount, and a strong SaaS background with experience using Salesforce and Gainsight.

Qualifications

• Senior leadership experience in Customer Success or related fields.
• Experience leading large, multi-layered customer-facing organizations.
• Proven track record transforming or scaling Customer Success operations.
• Strong SaaS knowledge with product adoption and retention focus.
• Customer-first leadership style with hands-on field engagement.

Responsabilités

• Lead and develop a ~100-person Customer Success organization.
• Build leadership bench with clear expectations and accountability.
• Define operating rhythms, KPIs, dashboards, and governance.
• Drive adoption, risk management, and customer health at scale.
• Partner with Sales, Product, Support, and Marketing to ensure outcomes.
• Own budget, headcount planning, and organizational design.

Connaissances

Leadership experience

Customer Success leadership

SaaS experience

Executive communication

Budget planning

Formation

Bachelor's degree or higher

MBA a plus

Outils

Salesforce

Gainsight

Description du poste

Axon is seeking a senior Customer Success leader to shape and scale its organization across US public safety and commercial customers.

You will lead a ~100-person team, drive adoption, risk management, and cross-functional collaboration with Sales, Product, Support, and Marketing to deliver measurable outcomes.

Role requires 30–40% travel, executive visibility, ownership of budgets and headcount, and a strong SaaS background with experience using Salesforce and Gainsight.