Head of Customer Success — Scale Enterprise CS & Value (Equity)

Axion Ray; San Francisco (CA); On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

Generous time off

Equity and benefits

Job summary

Axion is seeking a Head of Customer Success to design and scale a high-impact CS organization that drives measurable value for enterprise customers. You will own the end-to-end lifecycle, from onboarding through renewal and expansion, partnering across Sales, Solutions, Product, and Engineering to align incentives and outcomes.

You’ll focus on establishing operating metrics, customer health, and playbooks that support rapid growth, retention, and cross-sell opportunities while maintaining a

Qualifications

• 10+ years in Customer Success, Solutions, Services, or post-sale leadership in enterprise SaaS or AI.
• Led high-performing enterprise CS teams and operated as an executive leader and hands-on coach.
• Proven track record moving complex enterprise customers from deployment to value realization and expansion.
• Experience designing and scaling CS orgs with segmentation, lifecycle design, health metrics, and renewal forecasting.

Responsibilities

• Build, mentor, and scale a high-performing Customer Success org.
• Codify a repeatable customer journey from onboarding to renewal and expansion.
• Define ownership and handoffs across Sales, Engagement, Solutions, Product, and Engineering.
• Establish operating metrics, health scorecards, and patterns for scalable growth.

Skills

Customer Success leadership

Enterprise CS management

Executive presence

Data-driven decision making

Job description

Axion is seeking a Head of Customer Success to design and scale a high-impact CS organization that drives measurable value for enterprise customers. You will own the end-to-end lifecycle, from onboarding through renewal and expansion, partnering across Sales, Solutions, Product, and Engineering to align incentives and outcomes.

You’ll focus on establishing operating metrics, customer health, and playbooks that support rapid growth, retention, and cross-sell opportunities while maintaining a