Head of Customer Success, Public Safety

Axon; Seattle (WA); On-site; USD 197,000 - 315,000; Full time

Benefits offered by this job

401k with employer match

Paid time off

Parental leave

Fitness programs

Wellness support

ERGs

Job summary

Axon is seeking a visionary Vice President of Customer Success to lead a ~100-person organization serving U.S. Public Safety customers. You will shape strategy, build scalable processes, and partner with product and sales to drive adoption and outcomes.

The role requires 15+ years in CS leadership, strong executive communication, and the ability to travel 30–40% to support customers and teams across multiple offices. Axon offers a competitive package and a mission-driven culture.

Qualifications

• 15+ years of progressive Customer Success leadership
• Experience leading large, multi-layered teams
• Proven ability to scale CS org and processes
• Strong customer-centric, data-driven mindset

Responsibilities

• Lead and develop an approximately 100-person CS org through Directors, Senior Managers, and Managers
• Establish career paths and performance standards that help our people grow
• Build a culture that combines customer obsession, ownership, high performance, and teamwork
• Spend significant time in the field with customers and CS teams to understand the experience
• Define operating rhythms, KPIs, dashboards, and accountability across the org

Skills

Customer Success leadership

SaaS experience

Executive communication

Cross-functional collaboration

Budget & headcount planning

Education

Bachelor's degree

MBA

Tools

Salesforce

Gainsight

Job description

Axon is seeking a visionary Vice President of Customer Success to lead a ~100-person organization serving U.S. Public Safety customers. You will shape strategy, build scalable processes, and partner with product and sales to drive adoption and outcomes.

The role requires 15+ years in CS leadership, strong executive communication, and the ability to travel 30–40% to support customers and teams across multiple offices. Axon offers a competitive package and a mission-driven culture.