VP of Scaled Customer Success

Axon Enterprise; Seattle, Northern (WA, KY); Hybrid; USD 197,000 - 315,000; Full time

Benefits offered by this job

401k match

Discretionary PTO

Parental leave

Fitness program

Mental wellness

ERGs

Office snacks

Job summary

Axon Enterprise in Seattle, WA is seeking a senior Customer Success leader to shape and scale a ~100-person organization across public safety products. You will drive strategy, operational excellence, and deep customer engagement with field teams, executives, and cross-functional partners.

The role requires 15+ years in Customer Success or related leadership, strong SaaS expertise, and a track record of transforming or scaling teams. Travel about 30–40% is expected.

Qualifications

• 15+ years of progressive Customer Success, Customer Experience, Customer Operations, or related leadership experience.
• Experience leading a large, multi-layered customer-facing organization, including managing Director-level leaders.
• A track record of transforming or scaling a Customer Success organization and building processes and operating systems.
• Significant SaaS experience and understanding of product adoption, customer health, retention, and recurring revenue models.

Responsibilities

• Lead and develop the approximately 100-person Customer Success organization.
• Establish career paths and performance standards for growth.
• Own the Customer Success budget, headcount strategy, and organizational design.

Skills

Customer Success leadership

SaaS experience

Executive communication

Product adoption

Budgeting & headcount

Education

Bachelor's degree or higher

MBA a plus

Tools

Salesforce

Gainsight

Job description

Axon Enterprise in Seattle, WA is seeking a senior Customer Success leader to shape and scale a ~100-person organization across public safety products. You will drive strategy, operational excellence, and deep customer engagement with field teams, executives, and cross-functional partners.

The role requires 15+ years in Customer Success or related leadership, strong SaaS expertise, and a track record of transforming or scaling teams. Travel about 30–40% is expected.