VP, Customer Success — Public Safety Platform

Axon; New York (NY); Hybrid; USD 191,340 - 255,120; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Fitness Programs

Emotional & Mental Wellness support

Employee Resource Groups (ERGs)

Job summary

Axon is seeking a VP of Customer Success in New York City to lead and scale its Customer Success organization for Axon 911. This role focuses on driving retention, expansion, and customer advocacy in a complex public safety customer base. With responsibilities including team management, strategic partnerships, and customer outcomes, this position offers an opportunity to impact emergency response systems meaningfully. Ideal candidates are experienced leaders with strong communication skills and a commitment to ensuring customer success in critical scenarios.

Qualifications

• Current VP-level leader with 5+ years operating at the VP level.
• Proven track record managing senior leaders (Sr. Manager/Director level and above).
• Direct ownership of GRR and NRR in a scaled Customer Success organization.
• Experience carrying or contributing to a pipeline generation target.
• Success in managing a highly relational, enterprise customer base.

Responsibilities

• Lead Customer Success organization with full accountability for GRR and NRR.
• Manage and develop a team of Sr. Managers/Directors who lead CSM teams.
• Engage directly with executive stakeholders across public safety agencies.
• Ensure customers achieve measurable operational and mission-critical outcomes.
• Serve as a key member of the Customer leadership team.

Skills

Executive communication

Stakeholder management

Customer retention

Team management

Pipeline generation

Job description

Axon is seeking a VP of Customer Success in New York City to lead and scale its Customer Success organization for Axon 911. This role focuses on driving retention, expansion, and customer advocacy in a complex public safety customer base. With responsibilities including team management, strategic partnerships, and customer outcomes, this position offers an opportunity to impact emergency response systems meaningfully. Ideal candidates are experienced leaders with strong communication skills and a commitment to ensuring customer success in critical scenarios.