VP, Customer Success - Scale & Elevate Adoption

SHPE Houston; New York (NY); On-site; USD 171,000 - 274,000; Full time

Benefits offered by this job

Competitive salary and 401k with emlpr

Discretionary paid time off

Parental leave

Medical, Dental, Vision plans

Wellness & Mental Health support

Learning & Development programs

Employee Resource Groups

Office snacks

Job summary

Axon is seeking a Vice President of Customer Success to lead a ~100-person organization supporting U.S. Public Safety customers. You will shape strategy, build scalable processes, and drive proactive engagement with field teams to deliver exceptional customer outcomes.

You will partner across Sales, Product, and Support to align on adoption, risk management, and growth, while owning budgets and talent strategy for the next phase of scale.

Qualifications

• Progressive leadership in Customer Success or related field.
• Track record of scaling teams and processes for growth.
• Strong understanding of SaaS economics and customer health metrics.

Responsibilities

• Lead a ~100-person Customer Success organization with Directors and Managers.
• Define operating rhythms, KPIs, dashboards, and accountability across teams.
• Drive product adoption, customer outcomes, and proactive engagement.
• Partner with Sales, Product, Support, Marketing on cross-functional initiatives.
• Own budgeting, headcount planning, and organizational design.

Skills

Leadership

Strategic thinking

SaaS expertise

Executive communication

Travel readiness

Salesforce

Gainsight

Budgeting & planning

Education

Bachelor's degree

MBA

Tools

Salesforce

Gainsight

Job description

Axon is seeking a Vice President of Customer Success to lead a ~100-person organization supporting U.S. Public Safety customers. You will shape strategy, build scalable processes, and drive proactive engagement with field teams to deliver exceptional customer outcomes.

You will partner across Sales, Product, and Support to align on adoption, risk management, and growth, while owning budgets and talent strategy for the next phase of scale.