Head of Customer Success - Scale & Value Outcomes

King River Capital Group; San Francisco (CA); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Axion seeks a Head of Customer Success to build the operating system and team that scale enterprise deployments from onboarding to renewal and expansion. You will design velocity, health metrics, and segmentation while partnering across Sales, Solutions, Product, and Engineering.

You'll lead a hands-on, player-coach CS function, drive measurable value for Fortune 500 customers, and create a lifecycle that enables predictable growth and strong retention.

Qualifikationen

• 10+ years of Customer Success, Solutions, Services, or post-sale leadership in enterprise SaaS.

Aufgaben

• Build and scale a high-performing Customer Success organization as a hands-on leader.
• Codify a repeatable customer journey from onboarding to production and expansion.
• Design segmentation, service tiers, and operating rhythms for scale.
• Establish hiring standards and coaching frameworks for CS.

Kenntnisse

Customer Success Leadership

Executive presence

Enterprise SaaS

Cross-functional

Data-driven

Jobbeschreibung

Axion seeks a Head of Customer Success to build the operating system and team that scale enterprise deployments from onboarding to renewal and expansion. You will design velocity, health metrics, and segmentation while partnering across Sales, Solutions, Product, and Engineering.

You'll lead a hands-on, player-coach CS function, drive measurable value for Fortune 500 customers, and create a lifecycle that enables predictable growth and strong retention.