VP of Content Design & Digital Experience

JPMorgan Chase & Co.; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Content Design Vice President to lead strategic content design and architecture for inclusive, usable product experiences.

You will develop and execute content plans that communicate complex concepts clearly to diverse audiences, shaping customer journeys across digital channels. You will guide cross-functional teams, run discovery sessions, and champion inclusive language, while leveraging AI to streamline workflows and improve help and support content

Qualifications

• 5+ years of experience in content design, editing, and strategy for digital products.
• Ability to design effective content architecture for intuitive navigation.
• Strong storytelling skills to clarify complex concepts for diverse audiences.
• Experience facilitating workshops with designers and product teams.
• Advanced understanding of content platforms and user experience impact.

Responsibilities

• Develop and implement content design strategies for multiple components of a product or series of small products.
• Facilitate end-to-end discovery workshops with designers to understand narrative and content architecture.
• Use content models and taxonomies to guide customers through experiences and simplify technical concepts.
• Collaborate with cross-product teams to ensure consistent voice and narrative structures.
• Champion inclusive language for a diverse audience across the customer journey.

Skills

Content strategy

Content architecture

Storytelling

Workshop facilitation

Digital product UX

Job description

JPMorgan Chase & Co. in New York seeks a Content Design Vice President to lead strategic content design and architecture for inclusive, usable product experiences.

You will develop and execute content plans that communicate complex concepts clearly to diverse audiences, shaping customer journeys across digital channels. You will guide cross-functional teams, run discovery sessions, and champion inclusive language, while leveraging AI to streamline workflows and improve help and support content