Content Design VP: Leading Inclusive, Usable Experiences

JPMorganChase; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase, a leading financial services firm, seeks a Content Design Vice President in Digital Channels to lead and execute inclusive, usable content strategies for product experiences. You will guide content architecture, narrative structure, and cross-functional collaboration to optimize customer journeys and reduce friction across key servicing journeys.

You will champion inclusive language and work with design, product, and engineering teams to design scalable self-service experiences

Qualifications

• 5+ years in content design, editing, writing, strategy, process, and architecture for digital products and platforms.
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.
• Expert storytelling skills to clarify complex concepts for diverse audiences, following industry standards and best practices.
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys.
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience.

Responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensuring alignment with business requirements and user experience goals.
• Facilitate end-to-end discovery workshops with designers to understand the narrative and optimal content architecture required for intuitive products.
• Use content models and taxonomies to design, structure and organize digital content to guide customers through the experience.
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services.
• Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the customer journey.

Skills

Content design

Editing

Strategy

Content architecture

Workshop facilitation

Cross-functional collaboration

Job description

JPMorgan Chase, a leading financial services firm, seeks a Content Design Vice President in Digital Channels to lead and execute inclusive, usable content strategies for product experiences. You will guide content architecture, narrative structure, and cross-functional collaboration to optimize customer journeys and reduce friction across key servicing journeys.

You will champion inclusive language and work with design, product, and engineering teams to design scalable self-service experiences