VP, Content Design & Inclusive Digital Experience

Aumni; New York (NY); On-site; USD 190,000 - 240,000; Full time

Job summary

JPMorgan Chase seeks a Content Design Vice President for Digital Channels to design and execute inclusive, usable product content experiences. You will guide narratives and architecture, lead strategic initiatives, and collaborate across product teams to reduce friction and enhance customer journeys.

You’ll shape content strategy for multiple product components, champion accessible language, and drive innovative solutions to complex problems within a leading financial institution.

Qualifications

• 5+ years of experience in content design, editing, writing or strategy for digital products

Responsibilities

• Develop content design strategies for product components aligned with business requirements and UX goals
• Facilitate end-to-end discovery workshops with designers to define narrative and content architecture
• Use content models and taxonomies to structure digital content guiding users through experiences
• Collaborate with cross-product teams to ensure consistent voice across products and services
• Champion inclusive language ensuring positive customer interactions across journeys

Skills

Content design

Content architecture

Storytelling

Workshop facilitation

Cross-functional collaboration

Inclusive language

User experience

AI for workflows

Job description

JPMorgan Chase seeks a Content Design Vice President for Digital Channels to design and execute inclusive, usable product content experiences. You will guide narratives and architecture, lead strategic initiatives, and collaborate across product teams to reduce friction and enhance customer journeys.

You’ll shape content strategy for multiple product components, champion accessible language, and drive innovative solutions to complex problems within a leading financial institution.