VP, Content Design & Strategy for Inclusive Digital

Testing Site - JPMC; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

JPMorgan Chase in New York seeks a Vice President of Content Design in Digital Channels to develop and execute content strategy for inclusive, usable product experiences and guide customer interactions through well-structured narrative design.

You will lead strategically important initiatives, partner with cross-functional teams, and champion inclusive language while leveraging AI-powered tools to accelerate ideation and testing.

Qualifications

• 5+ years of experience in content design, editing, writing, strategy, and architecture.
• Ability to design content architecture for enhanced user experience and navigation.
• Expertise in clear, engaging storytelling for diverse audiences.
• Extensive experience facilitating workshops for product and experience design.
• Advanced technical literacy with content platforms and their impact on UX.

Responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of products, align with business requirements and UX goals.
• Facilitate discovery workshops with cross-functional stakeholders.
• Collaborate with cross-product teams to craft guidelines and frameworks used across channels-owned spaces and LOBs.
• Socialize guidelines and frameworks in different forums and adjust as needed based on input.
• Champion inclusive language for a diverse audience, ensuring positive interactions throughout the customer journey.
• Leverage AI-powered tools to accelerate content ideation and testing.
• Influence and secure senior leadership alignment on content recommendations.
• Be a key partner in content-focused user research.

Skills

Content design

Content architecture

Storytelling

Workshops facilitation

Technical literacy

Job description

JPMorgan Chase in New York seeks a Vice President of Content Design in Digital Channels to develop and execute content strategy for inclusive, usable product experiences and guide customer interactions through well-structured narrative design.

You will lead strategically important initiatives, partner with cross-functional teams, and champion inclusive language while leveraging AI-powered tools to accelerate ideation and testing.