Vice President, Content Design — Lead Inclusive UX

Next Frontier Capital; Plano (TX); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. is seeking a Vice President, Content Design in Small Business & Merchant Services to shape inclusive, usable product experiences and guide content strategy across web, mobile, and omni-channel journeys.

You will lead cross-functional partnerships with product, design, research and technology, drive end-to-end content plans from ideation to launch, and advocate for narrative clarity and accessibility.

Qualifications

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms.
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices.
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys.
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience.
• Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines.
• Strong presentation skills and experience sharing strategic rationale with partners, senior leaders and stakeholder.
• Experience with AI‑enabled or data‑driven experiences (assistive workflows, recommendations, knowledge retrieval, or conversational support) in an enterprise environment.

Responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
• Leverage user insights and data to develop end-to-end content strategy for customer-centric digital experiences
• Partner with designers to create user experience (UX) artifacts for web, mobile and omni-channel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes)
• Plan, write and shape digital content (User interface (UI), product education, naming conventions, navigation, etc.)
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Share work across the organization through design reviews, product reviews and more
• Actively contribute as a member of a broader DCE Content Community of Practice (CoP)

Job description

JPMorgan Chase & Co. is seeking a Vice President, Content Design in Small Business & Merchant Services to shape inclusive, usable product experiences and guide content strategy across web, mobile, and omni-channel journeys.

You will lead cross-functional partnerships with product, design, research and technology, drive end-to-end content plans from ideation to launch, and advocate for narrative clarity and accessibility.