VP of Content Design: Lead Inclusive, Usable Experiences

J.P. Morgan; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

J.P. Morgan is seeking a Content Design Vice President to lead content plans for inclusive, usable product experiences within the Design System team. You will shape customer journeys through content and collaborate across design, product, technology, and risk partners.

You’ll translate voice, tone, accessibility, and risk requirements into reusable content patterns and rules, enabling scalable content across products and AI-assisted interactions while maintaining consistency and compliance.

Qualifications

• 5+ years of experience or equivalent in content design, editing, writing, strategy, and scalable standards for digital products.
• Expert storytelling to clarify complex concepts for diverse audiences, following standards and best practices.
• Experience facilitating workshops with product/design/engineering teams to translate outcomes into durable standards.
• Advanced technical literacy and understanding of content platforms impact on usability.
• Experience in design systems to develop scalable guidance for components and tooling.
• Demonstrated use of AI to improve velocity and quality of documentation.
• Ability to structure content with reusable models, patterns, and governance.

Responsibilities

• Create, evaluate, and evolve scalable content design strategies for design systems and products.
• Facilitate end-to-end discovery workshops with designers, engineers, and product managers.
• Use content models and taxonomies to design and organize digital content guiding customers.
• Translate voice and editorial guidance into repeatable rules embedded in workflows and templates.
• Champion inclusive language across the customer journey.
• Coordinate lifecycle of shared standards for downstream teams.
• Define extension approaches enabling domain-specific nuance within guardrails.

Skills

Content design

Storytelling

Workshop facilitation

AI in documentation

Content architecture

Tools

Design systems

Content platforms

AI tooling

Job description

J.P. Morgan is seeking a Content Design Vice President to lead content plans for inclusive, usable product experiences within the Design System team. You will shape customer journeys through content and collaborate across design, product, technology, and risk partners.

You’ll translate voice, tone, accessibility, and risk requirements into reusable content patterns and rules, enabling scalable content across products and AI-assisted interactions while maintaining consistency and compliance.