VP, Content Strategy & Customer Experience

J.P. Morgan; New York (NY); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

On-site wellness centers

Tuition reimbursement

Job summary

JPMorgan Chase seeks a Vice President, Content Design to shape inclusive, usable product experiences for Small Business and Merchant Services in New York. You will lead strategy, architecture, and narrative systems across product teams to guide UX and education efforts.

Collaborate with product, design, research and technology to drive end-to-end content creation from ideation to launch and beyond, champion accessible language and drive customer-centric digital experiences.

Qualifications

• 5+ years in content design, editing, writing, strategy, process, and architecture for digital products.
• Design effective content architecture for easy navigation and usability.
• Storytelling skills to clarify complex concepts for diverse audiences.
• Facilitating workshops for product and experience design.
• Strong presentations and ability to share rationale with partners and leaders.
• Experience with AI-enabled or data-driven experiences in enterprise environments.

Responsibilities

• Develop and implement content design strategies for multiple components or small product series.
• Facilitate end-to-end discovery workshops with designers to refine content architecture.
• Use content models and taxonomies to guide users through complex concepts.
• Collaborate with cross-product teams for consistent voice across products and services.
• Champion inclusive language for a diverse audience and positive interactions.
• Leverage insights to drive end-to-end content strategy for digital experiences.
• Partner with designers to create UX artifacts across web, mobile and omni-channel.
• Plan, write and shape UI content, product education, naming conventions, and navigation.
• Share work through design and product reviews and across the organization.
• Contribute to DCE Content Community of Practice.

Skills

Content strategy

Content architecture

Storytelling

Workshop facilitation

Stakeholder communication

Presentation skills

AI-enabled/datas-driven UX

Tools

AI tools

Job description

JPMorgan Chase seeks a Vice President, Content Design to shape inclusive, usable product experiences for Small Business and Merchant Services in New York. You will lead strategy, architecture, and narrative systems across product teams to guide UX and education efforts.

Collaborate with product, design, research and technology to drive end-to-end content creation from ideation to launch and beyond, champion accessible language and drive customer-centric digital experiences.