VP, Global Customer Success & AI Data Strategy

Salesforce; Seattle (WA); On-site; USD 222,000 - 390,000; Full time

Job summary

Salesforce is seeking a transformative Vice President of Customer Success to set the global vision for proactive, outcomes-driven customer success. You will lead Senior Directors and Directors who run high-performing CS organizations, shaping how strategic customers realize value at scale.

This role requires executive presence and cross-functional alignment across Sales, Engineering, Product, and Support. You will communicate data-driven insights to the C-suite and board, identify risks and

Qualifications

• 15+ years in customer success, account management, or enterprise-facing roles.
• 10+ years in senior management, with 5+ years leading leaders.
• Proven track record scaling enterprise-grade CS programs at global scale.
• Experience presenting to ELT, C-suite, and board-level audiences.
• Deep familiarity with CRM, SaaS, or cloud-based enterprise software.

Responsibilities

• Define global strategy for Customer Success at scale and drive measurable outcomes.
• Lead a team of Senior Directors and Directors across high-performing CS orgs.
• Establish operating model, performance standards, and culture for CS globally.
• Represent CS in executive forums and influence cross-functional investment decisions.
• Develop executive-level reporting and dashboards for proactive intervention.

Skills

Executive leadership

Customer success strategy

Data-driven decision making

CRM experience

Stakeholder management

Education

Degree or equivalent relevant experience

Tools

Salesforce CRM

Job description

Salesforce is seeking a transformative Vice President of Customer Success to set the global vision for proactive, outcomes-driven customer success. You will lead Senior Directors and Directors who run high-performing CS organizations, shaping how strategic customers realize value at scale.

This role requires executive presence and cross-functional alignment across Sales, Engineering, Product, and Support. You will communicate data-driven insights to the C-suite and board, identify risks and