Global VP, Customer Success: Strategy & Executive Growth

Salesforce, Inc.; New York (NY); On-site; USD 222,000 - 390,000; Full time

Job summary

Salesforce, the Customer Company, seeks a Vice President of Customer Success to lead a global team of Senior Directors and Directors. The role sets enterprise strategy, drives measurable adoption, retention, and expansion, and communicates at board level with cross-functional partners across Sales, Engineering, Product, and Support.

The executive will own data-driven health models, executive dashboards, and a proactive value realization framework to deliver business impact and ROI for

Qualifications

• 15+ years in customer success, account management, or enterprise-facing roles.

Responsibilities

• Define and own the global strategy for Customer Success at scale.

Skills

Executive leadership

Customer success

Data analysis

Strategy development

Cross-functional collaboration

CRM/SaaS

Board-level communication

Executive stakeholder management

Tools

Salesforce platform

Job description

Salesforce, the Customer Company, seeks a Vice President of Customer Success to lead a global team of Senior Directors and Directors. The role sets enterprise strategy, drives measurable adoption, retention, and expansion, and communicates at board level with cross-functional partners across Sales, Engineering, Product, and Support.

The executive will own data-driven health models, executive dashboards, and a proactive value realization framework to deliver business impact and ROI for