Global VP, Customer Success — AI-Driven Growth

Salesforce; Atlanta (GA); On-site; USD 222,000 - 390,000; Full time

Job summary

Salesforce is seeking a Vice President of Customer Success to define and drive the global strategy for customer success at scale. You will lead a team of Senior Directors and Directors, shaping enterprise CS programs and elevating executive-level collaboration across Sales, Engineering, Product, and Support.

The role requires visionary leadership, a data-driven approach, and proven ability to influence at the C-suite and board levels, delivering measurable business impact and value realization

Qualifications

• 15+ years in customer success or enterprise-facing roles.
• 10+ years in senior management; 5+ years leading leaders.
• Experience building scalable enterprise CS programs.
• Strong executive communication to ELT, C-suite, and board.
• CRM, SaaS or cloud enterprise software familiarity; Salesforce experience preferred.

Responsibilities

• Define global CS strategy and scale.
• Lead Senior Directors and Directors; develop leaders.
• Drive adoption, retention, and expansion across customers.
• Partner with Sales, Product, Engineering, and Support to align initiatives.
• Deliver executive communications and board-level updates.

Skills

Executive leadership

Data-driven strategy

Customer success expertise

Cross-functional collaboration

Board-level storytelling

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM software

Job description

Salesforce is seeking a Vice President of Customer Success to define and drive the global strategy for customer success at scale. You will lead a team of Senior Directors and Directors, shaping enterprise CS programs and elevating executive-level collaboration across Sales, Engineering, Product, and Support.

The role requires visionary leadership, a data-driven approach, and proven ability to influence at the C-suite and board levels, delivering measurable business impact and value realization