VP, Customer Success — Life Sciences AI

Salesforce; San Francisco (CA); On-site; USD 267,000 - 427,000; Full time

Job summary

Salesforce seeks a Vice President of Customer Success to lead a premier Life Sciences CS team in San Francisco. You will guide executives, drive adoption, renewal, and ROI using Signature Success and AI-driven insights.

You will build a high-performing, diverse CS organization, foster innovation, and scale customer outcomes across pharma, biotech, and medtech accounts while partnering with Sales, Product, and Alliances.

Qualifications

• 15+ years leading teams of senior consultants or a services/CS function in an enterprise product company.
• 7+ years leading enterprise CS teams with coaching and development.
• 10+ years in enterprise software with CRM, data, and IT deployments.
• Proven track record in retention, adoption, and expansion across a large enterprise portfolio.
• Experience engaging with C-suite stakeholders; strong executive presence.
• Strong business and financial acumen; translate challenges into actions.
• A passion for technology and AI-driven transformation.
• Experience operating in complex, matrixed organizations.
• Exceptional communication, influencing, and leadership skills.
• Ability and willingness to travel up to 50% regionally.
• Bachelor’s degree or equivalent relevant experience.

Responsibilities

• Own health, retention, adoption, and growth of a defined portfolio of enterprise Life Sciences accounts.
• Serve as an executive sponsor and escalation point to resolve critical customer issues with urgency.
• Drive measurable outcomes across adoption, expansion, retention using AI insights.
• Lead Signature Success framework to maximize value and renewals.
• Establish and scale customer health metrics: NNAOV, Attrition, CCR, and product adoption.
• Develop passionate brand promoters through exceptional user experiences.
• Build and lead a world-class enterprise CS team.
• Hire, coach, and manage performance; support career growth.
• Foster an inclusive, AI-forward culture and reduce administrative burden.
• Identify future leaders within the organization.
• Engage C-suite relationships and align Salesforce roadmap with customer priorities.
• Represent Salesforce in Life Sciences forums and executive engagements.
• Collaborate with Sales, Product, Alliances; translate insights to GTM.

Skills

Executive leadership

Customer Success

Enterprise software

C-suite engagement

AI & data insights

Strategic planning

Cross-functional leadership

Education

Bachelor’s degree or equivalent

Job description

Salesforce seeks a Vice President of Customer Success to lead a premier Life Sciences CS team in San Francisco. You will guide executives, drive adoption, renewal, and ROI using Signature Success and AI-driven insights.

You will build a high-performing, diverse CS organization, foster innovation, and scale customer outcomes across pharma, biotech, and medtech accounts while partnering with Sales, Product, and Alliances.