Global VP, Customer Success & AI Strategy

Salesforce; Indianapolis (IN); On-site; USD 222,000 - 390,000; Full time

Job summary

Salesforce is seeking a Vice President of Customer Success to lead globally, shaping strategy and performance for its most strategic customers. You will guide Senior Directors and Directors, aligning Sales, Engineering, Product, and Support to deliver proactive, outcomes-driven CS initiatives.

You’ll synthesize complex customer data for C-suite audiences, build trusted executive relationships, and drive measurable improvements in retention, expansion, and value realization.

Qualifications

• 15+ years in customer success, account management, or enterprise-facing roles.
• 10+ years in senior management with leader-of-leaders experience.
• Proven track record building enterprise CS programs at global scale.
• Demonstrated ability to present data-driven investment cases to ELT/C-suite.
• Experience collaborating with Sales, Engineering, Product, and Finance at high levels.

Responsibilities

• Define and own a bold, data-driven global CS strategy at scale.
• Lead Senior Directors and Directors to run high-performing CS orgs.
• Establish operating model, standards, and culture for global CS.
• Drive product adoption, health scoring, and renewal/expansion motions.
• Deliver executive communications and board-level insights.

Skills

Years in CS leadership

Senior leadership experience

Cross-functional collaboration

Executive communication

Data-driven decision making

CRM/SaaS familiarity

Strategic visioning

Stakeholder management

Global program scaling

Travel readiness

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Salesforce is seeking a Vice President of Customer Success to lead globally, shaping strategy and performance for its most strategic customers. You will guide Senior Directors and Directors, aligning Sales, Engineering, Product, and Support to deliver proactive, outcomes-driven CS initiatives.

You’ll synthesize complex customer data for C-suite audiences, build trusted executive relationships, and drive measurable improvements in retention, expansion, and value realization.