Global VP, Customer Success & Data Strategy

Salesforce; San Francisco (CA); On-site; USD 222,000 - 390,000; Full time

Job summary

Salesforce is seeking a transformative Vice President of Customer Success to set global vision and deliver proactive, outcomes-driven experiences for high-value customers. You will lead Senior Directors and Directors, shaping enterprise strategy, and driving measurable improvements in adoption, retention, and ROI across the org.

You will synthesize complex health data for C-suite audiences, build trusted executive relationships, and align cross-functional teams including Sales, Product,

Qualifications

• 15+ years in customer success, account management, or enterprise-facing roles.
• 10+ years in senior management, with 5+ years as a leader of leaders.
• Proven track record building and scaling enterprise-grade CS programs.

Responsibilities

• Define and own the global strategy for Customer Success at scale; drive adoption, retention, expansion, and value realization.
• Build and evolve executive-level reporting and dashboards for health and performance at a global scale.
• Partner with Sales, Product, Engineering, and Support to drive cross-functional initiatives and reduce churn.

Skills

Executive leadership

Enterprise SaaS

Customer success

Strategic vision

Cross-functional collaboration

Data-driven decision making

Education

Degree or equivalent relevant experience

Tools

Salesforce platform

CRM systems

Job description

Salesforce is seeking a transformative Vice President of Customer Success to set global vision and deliver proactive, outcomes-driven experiences for high-value customers. You will lead Senior Directors and Directors, shaping enterprise strategy, and driving measurable improvements in adoption, retention, and ROI across the org.

You will synthesize complex health data for C-suite audiences, build trusted executive relationships, and align cross-functional teams including Sales, Product,