VP, Life Sciences Customer Success Leader

salesforce.com, inc.; San Francisco (CA); On-site; USD 256,000 - 427,000; Full time

Job summary

Salesforce is seeking a dynamic Vice President of Customer Success to lead a premier Life Sciences CS organization. You will coach and scale a high-performing team guiding enterprise accounts—pharma, biotech, and medtech—through AI-powered transformation, maximizing ROI and long-term business value.

As an executive sponsor, you will drive adoption, renewals, and customer outcomes, while aligning with product, sales, and support to deliver measurable growth and health metrics across global

Qualifications

• 15+ years leading teams of senior consultants or a Services/Customer Success function in an enterprise product company delivering software-based solutions.
• 7+ years of dedicated Customer Success leadership experience with matrixed enterprise teams.
• 10+ years of enterprise software experience with understanding of CRM, data, and IT deployments.
• Proven track record of driving customer retention, adoption, and expansion across a large enterprise portfolio.
• Experience engaging and influencing C-suite stakeholders with executive presence and EI.
• Strong business and financial acumen; ability to translate customer challenges into actionable plans.
• Willingness to travel up to 50% regionally for alignment with customers and field leadership.

Responsibilities

• Lead and scale a high-performing team of Customer Success Managers within the Life Sciences portfolio.
• Engage with C-suite executives across top Pharma, Biotech, and MedTech accounts.
• Drive adoption, expansion, retention, and portfolio health leveraging AI and data insights.
• Ensure health frameworks and metrics (NNAOV, Attrition, CCR, adoption) are tracked.
• Collaborate with Sales, Product, Alliances, and Support to align on strategy and execution.

Skills

Executive leadership

Customer Success

Enterprise software

C-suite engagement

Strategic planning

Education

Bachelor's degree or equivalent relevant experience

Job description

Salesforce is seeking a dynamic Vice President of Customer Success to lead a premier Life Sciences CS organization. You will coach and scale a high-performing team guiding enterprise accounts—pharma, biotech, and medtech—through AI-powered transformation, maximizing ROI and long-term business value.

As an executive sponsor, you will drive adoption, renewals, and customer outcomes, while aligning with product, sales, and support to deliver measurable growth and health metrics across global