VP of Global Customer Success & Data Strategy

Salesforce; Chicago (IL); On-site; USD 222,000 - 427,000; Full time

Job summary

Salesforce seeks a strategic leader to drive global Customer Success as VP. You will set enterprise-wide vision, build a high-performing team of Senior Directors and Directors, and translate data into executive storytelling for the board.

You will partner across Sales, Engineering, Product, and Support to improve adoption, retention, and expansion, while scaling processes, dashboards, and value realization for Salesforce's most strategic customers.

Qualifications

• 15+ years in customer success, account management, or enterprise-facing roles.
• 10+ years in senior management, with 5+ years as a leader of leaders.
• Proven track record scaling enterprise-grade customer success programs.
• Ability to resolve complex executive-level customer situations.
• Familiarity with CRM, SaaS, or cloud-based enterprise software, Salesforce preferred.
• Strong executive communication skills for ELT, C-suite, and board audiences.
• Experience building or transforming customer success analytics at scale.
• Ability to influence cross-functional partners at Sales, Engineering, Product, and Finance.
• Willingness to travel globally to support strategic customers.

Responsibilities

• Define and communicate a global strategy for Customer Success at scale.
• Lead a team of Senior Directors and Directors, each responsible for their own high-performing organizations.
• Represent Customer Success in executive forums, ELT discussions, and cross-functional leadership councils.
• Own the strategy and execution for driving product adoption, feature utilization, and time-to-value across the customer base.
• Build and evolve a proactive, data-driven customer health model that predicts risk and surfaces expansion opportunities.
• Partner with Sales and renewals teams to reduce churn, improve retention, and identify whitespace for expansion.
• Maintain global operational metrics and develop executive-level dashboards for strategic decision-making.

Job description

Salesforce seeks a strategic leader to drive global Customer Success as VP. You will set enterprise-wide vision, build a high-performing team of Senior Directors and Directors, and translate data into executive storytelling for the board.

You will partner across Sales, Engineering, Product, and Support to improve adoption, retention, and expansion, while scaling processes, dashboards, and value realization for Salesforce's most strategic customers.