VP, Customer Success: Growth & Strategy Leader

First Advantage; United States; Remote; USD 200,000 - 225,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k with company match

Employee Stock Purchase Plan

Paid Time Off and holidays

Remote work option

Job summary

First Advantage is seeking a visionary VP of Customer Success to architect strategies for client retention and growth across mid-market and strategic accounts. You will lead Customer Services and Account Management, partner with implementations, and drive a proactive, outcomes-driven mindset while scaling a global team.

The role emphasizes remote work with occasional travel, a strong background in Salesforce, and a proven ability to increase account profitability, expand revenue, and influence

Qualifications

• Bachelor’s degree or equivalent professional experience; MBA strongly preferred.
• 10+ years of account management experience.
• 5+ years of organizational leadership experience.
• 5+ years managing high‑value accounts of $500K+.
• Proven leadership through change and transformation.
• Strong growth mindset and ability to drive revenue.
• Excellent communication and stakeholder influence.

Responsibilities

• Design and execute a comprehensive customer success strategy for global growth.
• Retain and grow existing business, improving profitability and revenue across mid-market accounts.
• Meet or exceed quotas, expansion, and client satisfaction targets.
• Develop revenue pipeline and scale opportunities within existing client base.
• Lead a proactive, solutions-based customer advisory team addressing client goals.
• Align client priorities with KPIs and organizational performance metrics.
• Oversee daily Account Management operations and develop talent.

Skills

Account management

Leadership

Strategic planning

Communication

Travel readiness

Sales growth

Stakeholder management

Education

Bachelor’s degree

MBA

Tools

Salesforce

Job description

First Advantage is seeking a visionary VP of Customer Success to architect strategies for client retention and growth across mid-market and strategic accounts. You will lead Customer Services and Account Management, partner with implementations, and drive a proactive, outcomes-driven mindset while scaling a global team.

The role emphasizes remote work with occasional travel, a strong background in Salesforce, and a proven ability to increase account profitability, expand revenue, and influence