SVP, Enterprise Customer Success & Growth

Checkmate; United States; Hybrid; USD 250,000 - 350,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Life insurance

Flexible PTO

Family leave

Disability coverage

Work from home

Job summary

Checkmate seeks a Senior Vice President of Customer Relationship Management to shape global client retention and growth. You will architect lifecycle frameworks, expand strategic accounts, and lead Customer Success & Operations teams to drive high value for top clients.

The role requires deep executive presence, data-driven decision making, and collaboration with Product, Sales, and Engineering to deliver value and scale offerings.

Qualifications

• Bachelor's degree in business, marketing, or related field; MBA preferred.
• 15+ years in Client Success, Enterprise AM, or Client Operations with strong relationships.
• Proven track record in NR R, LTV growth, and scaling large teams.

Responsibilities

• Architect and execute Checkmate's customer success and account growth strategy.
• Lead a multi-tier Customer Success & Operations organization and mentors leaders.
• Design end-to-end lifecycle processes from onboarding to renewal and expansion.
• Align product roadmaps with strategic client needs and market trends.

Skills

Executive leadership

Customer success

Enterprise accounts

Strategic growth

Cross-functional leadership

Data-driven

Team building

Education

Bachelor's degree

MBA preferred

Tools

Salesforce

BI tools

Job description

Checkmate seeks a Senior Vice President of Customer Relationship Management to shape global client retention and growth. You will architect lifecycle frameworks, expand strategic accounts, and lead Customer Success & Operations teams to drive high value for top clients.

The role requires deep executive presence, data-driven decision making, and collaboration with Product, Sales, and Engineering to deliver value and scale offerings.