Strategic Customer Success Lead — HR Tech Solutions

LM Wind Power / GE; Atlanta (GA); Remote; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Professional development opportunities

Generous PTO

Volunteer Time Off

Medical benefits

EAP program

Global collaboration

Job summary

First Advantage seeks an experienced Account Manager to drive customer success and revenue growth across mid-size organizations. You will manage relationships, monitor satisfaction, and deliver impactful product presentations.

In this role, you will lead QBRs, maintain contract records, and collaborate cross-functionally to meet client objectives while pursuing upsell opportunities. Some travel may be required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong teamwork and collaboration.
• Excellent verbal and written communication skills.

Responsibilities

• Provide responsive customer success support and maintain client relationships.
• Monitor client activity, satisfaction levels and key indicators.
• Lead client engagement calls and quarterly business reviews (QBR).
• Develop and deliver presentations of First Advantage products and services.
• Maintain Salesforce CRM activity records and contract documentation.
• Upsell products and services to defined accounts and meet quotas.
• Collaborate with internal teams to meet client objectives.

Skills

Teamwork

Communication

Influence

Strategic thinking

Self-directed

Organization

Analytical thinking

Negotiation

Relationship building

Customer success

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

First Advantage seeks an experienced Account Manager to drive customer success and revenue growth across mid-size organizations. You will manage relationships, monitor satisfaction, and deliver impactful product presentations.

In this role, you will lead QBRs, maintain contract records, and collaborate cross-functionally to meet client objectives while pursuing upsell opportunities. Some travel may be required.