VP, Customer Success | NYC Growth & Retention Leader

AppCard, Inc.; United States; On-site; USD 160,000 - 200,000; Full time

Job summary

A leading technology company is seeking a Sr Director / Vice President of Customer Success to enhance customer relationships and increase retention. The ideal candidate will be responsible for leading a team focused on onboarding, customer support, and upselling strategies. With 8+ years of B2B leadership experience and a deep understanding of recurring revenue models, this role requires a strategic mindset and proven ability to drive value for customers. The position is full-time, based in NYC.

Qualifications

• 8+ years of experience leading B2B customer-facing organizations.
• Proven experience managing teams larger than 20 employees.
• Deep understanding of value drivers in recurring revenue business models.

Responsibilities

• Drive Customer Success outcomes to increase renewal rates.
• Manage Customer Success activities including onboarding and support.
• Define and optimize the customer lifecycle.

Skills

B2B customer-facing organization leadership

Team management

Software adoption best practices

Analytical mindset

Creative leadership

Cross-team collaboration

Tools

Salesforce

Job description

A leading technology company is seeking a Sr Director / Vice President of Customer Success to enhance customer relationships and increase retention. The ideal candidate will be responsible for leading a team focused on onboarding, customer support, and upselling strategies. With 8+ years of B2B leadership experience and a deep understanding of recurring revenue models, this role requires a strategic mindset and proven ability to drive value for customers. The position is full-time, based in NYC.