VP, AI-First Customer Success & Growth

Time Doctor

United States

On-site

USD 180,000 - 260,000

Full time

14 days+

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Job summary

Time Doctor is seeking a VP of Customer Success to own retention and growth across a global customer base. The role combines Account Management, Support, and Solutions into one high-impact, AI-first post-sale organization reporting to the CEO.

You will partner with the CRO and revenue team to protect revenue and expand it through strategic upsell and cross-sell opportunities. You will lead a rebuilt CS Playbook, manage a remote, multi-time-zone team, and drive a data-driven operating model that

Qualifications

8+ years of post-sale leadership in B2B SaaS.
3+ years leading managers and multi-function teams.
Global customer base and distributed remote teams across regions.
Experience operating a hybrid revenue model -- product-led and sales-led.
Hands-on AI builder: designed and deployed agent workflows.
Executive sponsorship of strategic accounts and renewals.

Responsibilities

Own Net Revenue Retention across the installed base, including expansions, in partnership with CRO and revenue team.
Disciplined execution of the CS Playbook across pods and regions with data-driven refinements.
Lead and develop Account Management, Support, and Solutions teams in multiple time zones.
Oversee onboarding, time-to-value, and the customer success lifecycle to deliver value fast.
Improve service quality and responsiveness across regions and segments.
Build and scale an AI-first operating model with agent workflows and automation.
Hire, mentor, and lead team leads and ICs to expand AI fluency and scale.