Head of Customer Success & Growth — Remote

LM Wind Power / GE; Northern (KY); Hybrid; USD 200,000 - 225,000; Full time

Benefits offered by this job

Remote work

Medical, Vision, Dental

401k with employer match

ESPP

Job summary

First Advantage is seeking a VP of Customer Success to lead global accounts and drive growth across mid-market clients. You will craft strategies for client retention, expansion, and revenue pipelines while guiding a transformation to a proactive, advisory services model.

The role requires deep experience in account management, leadership, and the ability to influence across organizational levels for sustained client partnerships.

Qualifications

• Bachelor’s degree or equivalent professional experience; MBA strongly preferred.
• 10+ years of account management experience.
• 5+ years of organizational leadership experience.
• 5+ years of experience managing high-value accounts of $500K+.
• Proven leadership through change and organizational transformation.

Responsibilities

• Design and implement a strategy for Customer Services and Account Management in a global, fast-growing environment.
• Retain and grow existing business by expanding revenue and account profitability.
• Meet or exceed quotas, revenue growth, and customer satisfaction metrics.
• Develop revenue pipeline strategy to scale opportunities within existing clients.
• Lead a transformation to a proactive, advisory team with a solutions-based approach.

Skills

Account management

Leadership

Strategic thinking

Communication

Proposals

Education

Bachelor’s degree

MBA

Tools

Salesforce CRM

Job description

First Advantage is seeking a VP of Customer Success to lead global accounts and drive growth across mid-market clients. You will craft strategies for client retention, expansion, and revenue pipelines while guiding a transformation to a proactive, advisory services model.

The role requires deep experience in account management, leadership, and the ability to influence across organizational levels for sustained client partnerships.