Enterprise Customer Success Partner

First Advantage Global operating Centre; United States; Teletrabalho; USD 75 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee Impact Groups

FA Cares volunteer opportunities

Mentorship Advantage Program

SOAR program

Resumo da oferta

First Advantage is seeking an Associate Customer Success Partner to sustain revenue, expand accounts, and drive growth within enterprise customers. The role emphasizes staying current with product offerings, monitoring KPIs, and coordinating with cross-functional teams including product, operations, finance, and technology.

You will manage a portfolio of 10+ accounts with a $1.5M+ annual contract value, requiring strong stakeholder management and proactive problem-solving across the customer

Qualificações

• 3-5 years of consultative account management experience for national/global accounts.
• Experience upselling and cross-selling technology solutions to an assigned book of business.
• Excellent communication and presentation skills with executive-level customers.
• Strong organizational, analytical, problem-solving skills.

Responsabilidades

• Act as primary contact for assigned customers; manage communications and needs.
• Identify gaps in customer programs and propose improvements.
• Develop pricing strategies for contracts and coordinate approvals.
• Lead bi-weekly engagement calls and provide clear meeting recaps.
• Deliver reports and quarterly business reviews; track achievements and risks.

Conhecimentos

Consultative account management

Upselling

Cross-selling

Executive communication

MS Office proficiency

Formação académica

BS/BA or equivalent

MBA optional

Ferramentas

Microsoft Office

Descrição da oferta de emprego

First Advantage is seeking an Associate Customer Success Partner to sustain revenue, expand accounts, and drive growth within enterprise customers. The role emphasizes staying current with product offerings, monitoring KPIs, and coordinating with cross-functional teams including product, operations, finance, and technology.

You will manage a portfolio of 10+ accounts with a $1.5M+ annual contract value, requiring strong stakeholder management and proactive problem-solving across the customer