VP, Commercial Lines Strategy & Operations

Insurance Office of America; Georgia; On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Vacation and Sick time

Professional growth opportunities

Job summary

Insurance Office of America is seeking a Director, Commercial Lines to lead national operations and optimize profitability. Fully remote work is preferred with Central Time Zone hours; some onsite work may be required for branch-specific needs within policy guidelines.

Ideal candidate holds a P&C license, CPCU/CIC designation, and 5–7+ years in a senior Commercial Lines role at a large broker. You will drive workflows, excellence in service, workforce planning, and strategic initiatives across

Qualifications

• 5–7+ years of Commercial Lines operational leadership experience within a large brokerage or agency.
• Active Property & Casualty license required.
• CPCU and/or CIC designation strongly preferred.

Responsibilities

• Develop and execute Commercial Lines operations initiatives with leadership.
• Standardize workflows and improve efficiency across the organization.
• Lead process improvements, capacity planning, and workflow optimization.
• Support M&A integration and operational transformation.
• Collaborate with producers and operations to drive results.
• Promote use of EPIC, reporting tools, and tech platforms.

Skills

Leadership

Change Leadership

Process Improvement

Workflow Standardization

Root Cause Analysis

Stakeholder Management

Data Analytics

Communication

Strategic Thinking

Education

Property & Casualty License

CPCU/CIC designation

Tools

EPIC

Job description

Insurance Office of America is seeking a Director, Commercial Lines to lead national operations and optimize profitability. Fully remote work is preferred with Central Time Zone hours; some onsite work may be required for branch-specific needs within policy guidelines.

Ideal candidate holds a P&C license, CPCU/CIC designation, and 5–7+ years in a senior Commercial Lines role at a large broker. You will drive workflows, excellence in service, workforce planning, and strategic initiatives across