VP, Clinical Call Operations & Patient Care Excellence

Fuze Health Inc.; Florida; Hybrid; USD 220,000 - 320,000; Full time

Benefits offered by this job

Dental insurance

Vision plan

401(k) retirement plan

Life insurance

AD&D insurance

Flexible spending account

Job summary

Fuze Health seeks a VP of Call & Clinical Operations to lead the Clinical Call and Clinical Operations vertical across multiple sites with 24/7 coverage. You will manage a unified team of 450+ agents and licensed professionals, balancing cost, service, quality, and growth while ensuring regulatory compliance.

The role requires 10+ years of executive experience in large-scale operations, with a pharmacy background preferred and willingness to obtain additional state licenses as needed.

Qualifications

• 10+ years of executive leadership in clinical call centers, clinical operations, or pharmacy operations.

Responsibilities

• Oversee Clinical Call and Clinical Operations vertical across multiple legacy entities.
• Direct staffing and capacity strategies for 450+ care agents and licensed professionals.
• Ensure regulatory compliance and safety across 24/7 operations.
• Lead continuous improvements to productivity and operational efficiency.

Skills

Executive leadership

Staffing planning

Regulatory compliance

Change management

Strategic operations

Multi-site management

DEA standards

Education

Pharmacy degree

Licensed Pharmacist (RPh)

Job description

Fuze Health seeks a VP of Call & Clinical Operations to lead the Clinical Call and Clinical Operations vertical across multiple sites with 24/7 coverage. You will manage a unified team of 450+ agents and licensed professionals, balancing cost, service, quality, and growth while ensuring regulatory compliance.

The role requires 10+ years of executive experience in large-scale operations, with a pharmacy background preferred and willingness to obtain additional state licenses as needed.