VP, Client Service Strategy & Delivery

BNY Mellon; Boston (MA); On-site; USD 68,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Wellbeing programs

Volunteer time off

Job summary

BNY Mellon seeks a Vice President, Client Service to lead and enhance our client service delivery in Boston or Everett. You will develop deep knowledge of clients’ business, operating models, and technology strategies to deliver exceptional service across BNY’s product and services offering.

You will act as the central escalation point across Operations, Technology and service delivery, build strong relationships with senior client and business leaders, and drive continuous improvements to

Qualifications

• Proven experience with large, complex client accounts and resolving critical, non-routine client issues.
• Acquire deep knowledge of products and services across multiple lines of business and geographies.
• Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders.

Responsibilities

• Develop a deep understanding of the client's business, operating model and technology strategy.
• Deliver exceptional service aligned to clients' needs and expectations across BNY's product and services offering.
• Act as the central point of escalation across Operations, Technology and service delivery.
• Cultivate a deep relationship and appreciation for what drives our clients' service requirements.
• Facilitate communication across our clients' organization (e.g., industry news, regulatory and BNY change, product evolution).
• Maintain a culture of continuous service improvement across all products and services.
• Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities.
• Deliver operational analytics, insights, and transparency into service performance.
• Guide service evolution based on client requirements and changing operating model.
• Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise.
• Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions.
• Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future.

Skills

Large client accounts

Resolve critical issues

Communication skills

Relationship building

Education

Bachelor's degree

Job description

BNY Mellon seeks a Vice President, Client Service to lead and enhance our client service delivery in Boston or Everett. You will develop deep knowledge of clients’ business, operating models, and technology strategies to deliver exceptional service across BNY’s product and services offering.

You will act as the central escalation point across Operations, Technology and service delivery, build strong relationships with senior client and business leaders, and drive continuous improvements to