Senior Vice President, Client Operations

BNY Mellon; Hendersonville (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

BNY Mellon is seeking a Senior Vice President to join our Client Operations team in Everett, MA. This in-office role requires four days on-site and focuses on resolving highly complex client issues with large external clients.

You will leverage advanced problem-solving and deep product knowledge to deliver superior service, and may lead projects and mentor staff across lines of business to ensure client requests are executed effectively.

Qualifications

• Extensive experience analyzing information to resolve complex client issues.
• Excellent communication to deliver high quality service to a specialized client base.
• Deep knowledge of BNY Mellon products, services, client issues, and needs to support business development.

Responsibilities

• Independently work with large, complex external clients to resolve critical day-to-day issues and direct them to appropriate resources.
• May resolve atypical or highly complex issues and/or escalate to management as appropriate.
• May serve as subject matter expert on BNY products and services.
• May lead staff on specific projects and resolution of client issues.
• Lead team members across multiple lines of business in providing support to major clients and ensure requests are executed.

Skills

Problem solving

Client relations

Product knowledge

Communication

Job description

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Senior Vice President to join our Client Operations team. This role is located in Everett, MA. In-office requirement is four days.

In this role, you'll make an impact in the following ways:

• Independently work with large, complex external clients to resolve the most critical and complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• May resolve atypical or highly complex issues and/or escape to management as appropriate.
• May serve as subject matter experts on BNY products and services.
• May lead staff on specific projects and resolution of client issues.
• Lead team members across multiple lines of business in providing support to major clients and ensure requests are executed.

To be successful in this role, we're seeking the following:

• Extensive experience analyzing information and resolving complex client issues using advanced problem-solving skills and judgment.
• Superior communication skills to deliver high quality service to a specialized client base.
• Superior knowledge of BNY Mellon products, services, client issues, and needs to support business development and expanded offerings.