VP, Client Operations & Technology Liaison

BNY Mellon; Westborough (MA); Hybrid; USD 69,000 - 145,000; Full time

Job summary

BNY Mellon is seeking a Vice President, Business Technology Liaison in Massachusetts. The role focuses on leading the client operations team, enhancing service delivery, and acting as the primary liaison between clients and product/engineering teams.

Located in Westboro/Boston with a hybrid work arrangement (4 days in office per week), the position emphasizes risk management and operational excellence. The ideal candidate will have a Bachelor’s degree in Business Administration or Finance, 7–10

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• Typically 7–10 years of experience and 2–3 years of management experience.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills for client interaction.

Responsibilities

• Lead the client operations team and drive continuous improvement.
• Serve as escalation point for client operations.
• Develop strategies to enhance client service delivery and leverage best practices.
• Collaborate with cross-functional teams to streamline processes and reporting.
• Act as primary client contact and liaison between clients and product/engineering teams.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Leadership

Team management

Analytical thinking

Problem solving

Communication

Education

Bachelor's degree in Business/Finance

Advanced degree or certifications a plus

Job description

BNY Mellon is seeking a Vice President, Business Technology Liaison in Massachusetts. The role focuses on leading the client operations team, enhancing service delivery, and acting as the primary liaison between clients and product/engineering teams.

Located in Westboro/Boston with a hybrid work arrangement (4 days in office per week), the position emphasizes risk management and operational excellence. The ideal candidate will have a Bachelor’s degree in Business Administration or Finance, 7–10