SVP, Client Experience & Service Delivery

BNY; Boston (MA); On-site; USD 102,000 - 155,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Generous paid leave

Job summary

BNY is seeking a Senior Vice President, Client Service, to lead client interactions and service delivery. The position requires proven experience with complex client accounts and strong leadership skills.

Located in Boston, this role involves collaborating closely with clients, resolving issues, and improving service based on client feedback. BNY offers competitive compensation, generous leave, and an inclusive work environment.

Qualifications

• Proven experience with large, complex client accounts.
• Knowledge of products and services across multiple lines of business.
• Excellent communication skills to build client relationships.

Responsibilities

• Collaborate to understand client's business and needs.
• Deliver exceptional service aligned to client expectations.
• Monitor service quality and anticipate potential issues.
• Provide insights and guidance on service improvements.

Skills

Client account management

Problem-solving

Leadership

Communication

Education

Bachelor’s degree or equivalent

Job description

BNY is seeking a Senior Vice President, Client Service, to lead client interactions and service delivery. The position requires proven experience with complex client accounts and strong leadership skills.

Located in Boston, this role involves collaborating closely with clients, resolving issues, and improving service based on client feedback. BNY offers competitive compensation, generous leave, and an inclusive work environment.