Strategic Client Service Executive Leader

BNY Mellon; Boston (MA); On-site; USD 180,000 - 280,000; Full time

Job summary

BNY Mellon in Boston or New York seeks a Senior Vice President, Client Service Executive Manager to lead major client service efforts and oversee delivery across products. You will serve as a senior point of contact for major clients, shaping strategy and coordinating with internal partners to ensure world-class service.

The role demands 7–10 years in client services or operational roles, a Bachelor's degree (MBA preferred), and proven ability to influence cross-functional teams while driving

Qualifications

• 7–10 years of total work experience in an operational area and/or client services.
• Bachelor's degree or equivalent required; MBA preferred.
• Proven ability to manage moderately complex client issues and coordinate across multiple internal partners.

Responsibilities

• Serve as senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms.
• Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
• Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.

Skills

Client relationship management

Service delivery

Influencing cross-functional teams

Education

Bachelor's degree or equivalent

MBA preferred

Job description

BNY Mellon in Boston or New York seeks a Senior Vice President, Client Service Executive Manager to lead major client service efforts and oversee delivery across products. You will serve as a senior point of contact for major clients, shaping strategy and coordinating with internal partners to ensure world-class service.

The role demands 7–10 years in client services or operational roles, a Bachelor's degree (MBA preferred), and proven ability to influence cross-functional teams while driving