VP, Client Operations & Service Delivery

BNY Mellon; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Highly competitive compensation

Generous paid leaves

Wellbeing programs

Job summary

BNY Mellon is looking for a Client Operations Manager in Boston, MA, to oversee the end-to-end service relationship for premier clients across operational deliverables. This role requires strong client relationship management, effective issue resolution, and process improvement initiatives.

The ideal candidate will have a Bachelor's degree, experience in financial services, and proficiency in KPIs and performance metrics. The position promotes a client-focused approach and emphasizes collaboration with stakeholders.

Qualifications

• Experience in client operations, fund services, transfer agency, or a related financial services environment.
• Demonstrated experience managing client relationships and supporting complex service delivery models.
• Experience leading or supporting operational change initiatives.
• Strong understanding of client servicing, operational processes, and service delivery controls.
• Experience using performance metrics, KPI reporting, and data-driven insights to support decision-making.

Responsibilities

• Own the end-to-end service relationship for premier clients across all operational deliverables.
• Serve as the primary operational contact for client inquiries and service-related matters.
• Build and maintain relationships with senior client stakeholders.
• Lead and coordinate the operational delivery of client change initiatives.
• Identify service issues and opportunities for process improvement.
• Participate in regular client service review meetings.
• Deliver peer benchmarking insights and operational data.
• Promote efficiency and scalability by reducing manual processes.
• Manage client escalations through investigation and follow-through.

Skills

Client relationship management skills

Written and verbal communication skills

Analytical and problem-solving skills

Issue and escalation management capability

Collaboration and influence skills

Organizational and prioritization skills

Client-focused approach

Education

Bachelor's degree or equivalent relevant experience

Job description

BNY Mellon is looking for a Client Operations Manager in Boston, MA, to oversee the end-to-end service relationship for premier clients across operational deliverables. This role requires strong client relationship management, effective issue resolution, and process improvement initiatives.

The ideal candidate will have a Bachelor's degree, experience in financial services, and proficiency in KPIs and performance metrics. The position promotes a client-focused approach and emphasizes collaboration with stakeholders.