VP, Business Technology Liaison — Client Tech Strategy

BNY; Westborough (MA); Hybrid; USD 69,000 - 145,000; Full time

Job summary

BNY is seeking a Vice President, Business Technology Liaison to join our Westborough/Boston team. This role leads the client operations team, drives continuous improvement, and serves as the primary liaison between clients and product/engineering teams to deliver high-quality service.

We expect 7-10 years of experience with 2-3 years in management, a business or finance degree, and strong leadership, analytical and communication skills.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Typically 7-10 years of experience and 2-3 years of management experience.
• Experience in an operational area and/or client services is preferred.
• Subaccounting and/or Brokerage experience a plus

Responsibilities

• Lead the client operations team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
• Point of escalation for client operations team.
• Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise. Liaison between clients and product/engineering teams.
• Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

Skills

Leadership

Analytical skills

Communication

Problem solving

Education

Bachelor's degree in Business Administration or Finance

Advanced degree or certifications

Job description

BNY is seeking a Vice President, Business Technology Liaison to join our Westborough/Boston team. This role leads the client operations team, drives continuous improvement, and serves as the primary liaison between clients and product/engineering teams to deliver high-quality service.

We expect 7-10 years of experience with 2-3 years in management, a business or finance degree, and strong leadership, analytical and communication skills.